Booking travel online has never been easier — from flights and hotels to holiday packages and bus tickets, today’s travel platforms promise convenience at your fingertips. Among the most popular names in India are MakeMyTrip and EaseMyTrip. Both have millions of users, attractive deals, and easy mobile apps — but which one actually gives you the best experience? In this guide, we’ll compare them honestly, section by section, so you can decide what truly matters for your next trip.
1. Who Are They? An Overview
MakeMyTrip is one of India’s oldest and most trusted online travel companies (OTAs). It offers flights, hotels, holiday packages, bus bookings, trains, and more. With a strong brand reputation and extensive partner network, it has become the go‑to choice for many travelers.
EaseMyTrip is a rapidly growing OTA known for its no‑convenience‑fee pricing on many services, transparent deals, and often competitive rates. It has built a reputation for value‑focused travelers.
2. Booking Experience — Smooth or Bumpy?
MakeMyTrip provides a polished, user‑friendly interface across its website and mobile app. Navigation is intuitive, filters are helpful, and the overall booking journey feels refined.
EaseMyTrip also offers a simple experience, but its layout can feel a bit cluttered at times, especially during big sales or promotions. Still, once you get used to it, booking is straightforward.
Winner: Slight edge to MakeMyTrip for a smoother beginner-friendly journey.
3. Flights — Deals and Options
MakeMyTrip and EaseMyTrip both show flight options from most major airlines. Where they differ is often in pricing and fees:
- MakeMyTrip sometimes charges a small convenience fee, especially during checkout.
- EaseMyTrip promotes “No Convenience Fee” deals on many flights, meaning the price you see is the price you pay.
That said, flight pricing frequently changes based on airline inventory and timing. It’s always smart to compare both before final booking.
Winner: EaseMyTrip often wins for pricing transparency, but real savings depend on timing.
4. Hotels — Variety and Support
Both platforms boast large hotel inventories — from budget stays to luxury resorts.
MakeMyTrip’s hotel section offers detailed photos, user reviews, cancellation flexibility, and filters that make choosing a property easier. EaseMyTrip also provides a strong range with attractive pricing but sometimes fewer guest reviews, which can make decisions harder.
Winner: MakeMyTrip for a more reliable hotel browsing experience.
5. Holiday Packages and Custom Deals
- MakeMyTrip shines with curated holiday packages — city tours, international trips, honeymoon specials, and EMI options.
- EaseMyTrip also offers holiday packages, but its strength lies more in standalone flight and hotel deals.
Winner: MakeMyTrip if you’re looking for ready‑made travel packages.
6. Cancellation and Support
Travel plans change, and this is where support matters most.
MakeMyTrip generally offers better customer service infrastructure, with call centers, chatbot help, and good track records for cancellations and refunds.
EaseMyTrip has improved support over time, but some users report longer wait times for refunds and issue resolution.
Winner: MakeMyTrip for stronger after‑sales support.
7. Payment Options and Rewards
Both apps support:
- Credit/Debit Cards
- UPI & Wallets
- EMIs (on select bookings)
MakeMyTrip often has credit‑card specific deals and reward programs, while EaseMyTrip’s “no convenience fee” stance can make overall payment feel less expensive.
Winner: Tie — depends on whether you prefer rewards or fee‑free pricing.
8. App Performance — Mobile Matters
In terms of speed and reliability:
- MakeMyTrip app feels polished and stable.
- EaseMyTrip app is functional, but occasional lags and pop-up offers can distract from a seamless experience.
Winner: MakeMyTrip edges ahead for mobile usability.
9. Who Should Use Which?
Choose MakeMyTrip if you want:
✔ A polished, dependable booking experience
✔ Better holiday packages and curated tours
✔ Strong customer support across cancellations and refunds
Choose EaseMyTrip if you want:
✔ Transparent pricing with minimal fees
✔ Strong deals on standalone flight and hotel bookings
✔ A value‑focused travel experience
Final Thoughts
Both MakeMyTrip and EaseMyTrip are capable travel platforms that can help you plan and book trips easily. MakeMyTrip shines with customer experience, support, and package deals, while EaseMyTrip appeals to budget‑savvy users who want honest pricing and fewer fees.
The best choice often comes down to what you value most — whether it’s smooth support and curated experiences or no‑nonsense pricing and deals.
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